Return policy.
Stratum Outdoors Return Policy
We want you to be completely satisfied with your purchase from Stratum Outdoors. If for any reason you're not happy with your order please start by reaching out to us on our contact form below, and let us make it right.
30-Day Satisfaction Guarantee
We’re confident you’ll love your Stratum Outdoors transducer pole, but if you’re not completely satisfied within the first 30 days, you can return it for a full refund, no questions asked. Additionally, we offer a 30-day free replacement guarantee, covering any defect or issue within the first month.
2-Year Warranty
We’re proud to offer a 2-year warranty on our products, covering any defects in materials or workmanship. Here’s what our warranty includes:
Coverage: This warranty covers manufacturing defects, material failures, and workmanship issues. It does not cover normal wear and tear, accidental damage, or misuse.
Replacement Policy:
Within the first 30 days, we’ll replace any defective part at no charge to you, including shipping.
From day 31 up to 2 years, we’ll replace any defective part free of charge, with the customer covering the shipping costs.
Claim Process
To make a warranty claim, simply send photos or a video showing the defect to our customer support team using our contact form below. If the defect is verified, we’ll arrange for a replacement or repair.
Thank you for trusting Stratum Outdoors! We’re here to support your adventures, rain or shine, ice or open water.